General Policy

At Net4K (net4k.co), we strive to provide our customers with high-quality IPTV services. Due to the nature of digital services and the immediate access provided upon subscription, we generally do not offer refunds once a subscription has been activated and the service has been used.

However, we understand that exceptional circumstances may occur. This policy should be read in conjunction with our Terms of Service.

2. Pricing & Currency

Our subscription plans are available in both US Dollars (USD) and Euros (EUR):

Prices may vary. See our Pricing Page for current rates.

Free Trial

We encourage all potential subscribers to take advantage of our free 24-hour trial period to evaluate the service and ensure it meets their needs before committing to a paid subscription.

The trial allows you to test:

• Channel availability
• Streaming quality
• Compatibility with your devices

Details about trials can be found on our main page or by contacting support.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all subscription plans. If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund.

To qualify for a refund under this guarantee:

• Your request must be made within 30 days of your original purchase
• You must provide a valid reason for your dissatisfaction
• You must contact us via email at support@net4k.io

Refund Currency: Refunds will be processed in the same currency you used for payment (USD or EUR).

Eligibility for a Refund

Refunds may be considered under the following circumstances:

• Major Service Outage: If the service is completely unavailable for an extended period (e.g., more than 72 consecutive hours) due to issues on our end, and not related to your internet connection, device, or local network configuration.
• Non-Delivery of Service: If you paid for a subscription but did not receive access to the service, and our support team is unable to resolve the issue within a reasonable timeframe (e.g., 48 hours).
• Billing Errors: If you were charged incorrectly due to a system error (e.g., duplicate charges for the same subscription period).

Non-Refundable Circumstances

Refunds will generally not be issued in the following situations:

• You are dissatisfied with the channel lineup or content available. We recommend checking the channel list or using the free trial before subscribing.
• You experience issues due to your internet speed, ISP throttling, device incompatibility, or incorrect setup on your end.
• You have violated our Terms of Service or Acceptable Use Policy.
• You forgot to cancel your subscription before the renewal date.
• You change your mind after subscribing and using the service beyond the 30-day guarantee period.
• Minor or temporary service interruptions or buffering issues.
• Specific channels being temporarily unavailable, as channel availability can fluctuate due to factors beyond our control.
• Currency exchange rate differences between USD and EUR.

How to Request a Refund

To request a refund, you must contact our customer support team via email at support@net4k.io within 30 days of the transaction or the occurrence of the issue.

Please provide the following information:

1. Your registered email address
2. The date of the transaction and subscription plan
3. The currency used for payment (USD or EUR)
4. A detailed explanation of why you are requesting a refund
5. Any relevant screenshots or evidence supporting your claim

Our team will review your request and respond within 5-7 business days. All refund requests are processed on a case-by-case basis.

Processing Refunds

If your refund request is approved, the refund will be processed to your original method of payment within 7-14 business days.

• USD payments: Refunded in US Dollars.
• EUR payments: Refunded in Euros
• Crypto payments: Refunded in Crypto.

Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

Subscription Cancellations

You can cancel your subscription at any time to avoid future charges. Cancelling a subscription does not automatically entitle you to a refund for the current or previous billing periods.

You will continue to have access to the service until the end of your current paid subscription period.

Changes to This Policy

Net4K reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review this policy periodically.

Contact Us

If you have any questions about our Refund Policy, please contact us or email us at support@net4k.io.

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